REFUNDS AND RETURNS
"I have not received my order yet."
If you would like to know the status of your order, please contact us and we will kindly provide you an update.
Majority of our merchandise are available for PICKUP or are on PREORDER as we do not carry much merchandise on hand. The status of each item can be found in the item description.
It will take 1 OR MORE WEEKS for merchandise from Hawaii and 3 OR MORE WEEKS for merchandise from overseas to be picked up, which is dependent on release date, ease of obtain (e.g. how many stores carry the item or how many of the items are carried in each store), and purchase restrictions (e.g. how many items can one person purchase at a time). In addition, the items from overseas will need to clear customs and be transported internationally to Hawaii, where there is a handling time of 3 days for items to be checked, wrapped, processed, and packed before shipment.
Most of our packages are then shipped priority, which is estimated to take 3-4 business day. However, we have no control over the delivery time, which can be extended due to factors like carrier delays, COVID-19, natural disasters, holidays, seasons, weather, etc., PLEASE EXPECT DELAYS.
If you do not think you can wait, please do not place an order.
"I want to cancel my order."
Sorry, NO CANCELLATIONS are allowed. Once an order is placed, there is NO BACKING OUT.
Please make sure you want the item.
"What happens if an item is not available?"
We will cancel the item from the order and refund the payment for the item to the original payment method. If the entire order is cancelled due to item not available, shipping will be refunded as well.
However, if there are other items in the order, the remaining items will still be fulfilled. If the order qualified for any special shipping offer, the special shipping offer will still be honored to ship the remaining items. Refund of shipping fees for partially fulfilled orders will only take place if shipping fee was based on weight & not any flat-rate nor special shipping offer.
This policy also applies if we ship available items first and remaining item(s) are found to be unavailable.
"My item is damaged upon arrival."
Please contact us within 3 days upon receiving your order (as indicated by the delivery service) with your full name, order number, description of the damage, pictures of the damage, and pictures of the packaging.
We can offer a discount on the item, an exchange for the same item, or a refund for the item to the original payment method.
A prepaid label will then be emailed, which will be used to send us back the item. Returns must have the original packaging, tags still on, and have no visible signs of wear or use. Any exchange or refund will be processed upon us receiving the return. Once we receive the return, we will ship the exchange to you for free or initiate the refund.
"The item is not the same product I ordered?"
Please contact us at shopkomonofinds@gmail.com within 3 days upon receiving your order (as indicated by the delivery service) with your full name, order number, the item(s) you ordered, and pictures of the item(s) you received.
We can offer an exchange for the same item(s) or a refund for the item(s) to the original payment method.
A prepaid label will be emailed, which will be used to send us back the item. Returns must have the original packaging, tags still on, and have no visible signs of wear or use. Any exchange or refund will be processed upon us receiving the return. Once we receive the return, we will ship the exchange to you for free or initiate the refund.
"I bought the wrong item."
Sorry, NO EXCHANGES are allowed.
Please check your items before checking out your cart.
”Can I cancel my order and repurchase the item because it is much cheaper now.”
Offers are not valid on previous purchases.
"My tracking information shows that my order was delivered, but I can't locate it anywhere; I think someone stole my order."
Please contact us at shopkomonofinds@gmail.com within 3 days of the delivery occurring (date shown on the tracking information) with your full name, order number, the item(s) you ordered, and the tracking information showing delivery occurred. To receive either a refund of the order or a reshipping of your order (if available), you will be required to fully and accurately complete an affidavit from our shipping insurance carrier to certify that your order was stolen after delivery by an outside/unauthorized party.
All orders shipped are insured for the full dollar amount of item(s) ordered + shipping. The affidavit is a requirement of our shipping insurance carrier to certify that your order was stolen after delivery by an outside/unauthorized party so a claim can be made for a refund or reshipping of item(s) ordered.
